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Transfers in Madrid

Our customers' reviews

These are genuine reviews written by our customers. All customers that use our transfer service will receive an email so that they can review the service provided.

Customer scoring

4072

217

Type of traveler

Person traveling alone (262)

Couple (177)

Group of friends (197)

Family with small children (107)

Family with adolescent children (126)

21/Feb/2020

Melissa

Taunton, United Kingdom

Our driver was very courteous and arrived punctually. Thank you

I travelled with teenagers

17/Feb/2020

Melissa

Taunton, United Kingdom

Very easy transfer, and friendly driver. Thank you

I travelled with teenagers

8/Feb/2020

Anonymous

Morris, The United States

The driver was not there. Our flight was delayed. Pick-up time was 9:45 and we got to the area at 11:05. The booking says they'll wait an hour and additional charges may be incurred if late. Ok. Doesn't say they'd leave! After calling numbers and searching for 25 minutes, we left. At 12:05 we got a call the driver was waiting! 2 hours and 20 minutes after the arrival time? An hour after waiting and calling them. Never got the ride and paid for a taxi.

The flight was almost an hour and a half late. The supplier was waiting and called you, but you had already taken a taxi. We're sorry you couldn't enjoy the service as planned.

I travelled with my partner

23/Dec/2019

Debra Lewis

White Plains, The United States

Communication was great. Victor was waiting for me and provided a clean, speedy and safe ride to my hotel. I would use this service again without hesitation.

I travelled by myself

19/Dec/2019

Ronald Agustin

Mayaguez, United States Minor Outlying Islands

Excellent service! Fast...reliable.

I travelled with small children

14/Nov/2019

Ronald

Henderson, United States Minor Outlying Islands

The driver wasn't there at the arranged time. Called the agency and was told that the driver was 5 or 10 minutes away. Fifteen minutes later I called again and I was told that the driver should have been there. The agency again called the driver who finally showed up 30 minutes late. Unacceptable! Should have taken a taxi. It would have been less stressful, easier, faster, and cheaper.

We've received confirmation that the driver arrived late, indeed, due to an unavoidable traffic problem. We are very sorry for the inconvenience.

I travelled with my partner

25/Oct/2019

Dennis

Bellingham, United States Minor Outlying Islands

Fantastic pick up very nice driver. Only issue was because we were going to a VRBO the driver did not know the address so we were triple the expected time of 1/2 hour. He was wonderful and apologetic. I liked the service enough I would still use it again. Just verify your address and if a hotel or common address I would guess it would be a 5 star..

We are very sorry for the lack of organization that may have occurred in this transfer. We will do our best to improve in this regard. On the other hand, we are very pleased that the driver's work was satisfactory. Thank you for leaving us your comment.

I travelled with friends

21/Oct/2019

Gillian

Newport , United Kingdom

Driver waiting for us on arrival and easy to spot. Same in return. Reliable,, friendly, excellent standard of vehicle and competively priced. What more can you ask.

I travelled with friends

25/Sep/2019

Laura

Berlin, Germany

Driver was super polite and helpful. Totally recommended.

I travelled with friends

10/Aug/2019

Anonymous

New York, United States Minor Outlying Islands

Our driver was waiting for us when we came out of baggage claim. He was friendly and efficient.

I travelled with teenagers

28/Jun/2019

Jack

Banff, Canada

Fast, on time and efficient. Driver was courteous and helpful. Highly recommended if you have a large party with luggage.

I travelled with teenagers

25/Jun/2019

Christopher Patrick

Sheffield, United Kingdom

Friendly and efficient service. Really pleased with it

I travelled with my partner

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9.76

4,388 reviews

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9.76

52,129

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