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Transfers in Madrid

Our customers' reviews

These are genuine reviews written by our customers. All customers that use our transfer service will receive an email so that they can review the service provided.

Customer scoring

5611

371

122

Type of traveler

Person traveling alone (432)

Couple (612)

Group of friends (528)

Family with small children (249)

Family with adolescent children (466)

See only reviews with text

09 / 27 / 2022

Patrick Donnelly

Vancouver , Canada

Prompt and good communication!

I travelled with my partner

09 / 26 / 2022

William

Old Lyme, The United States

Our driver was waiting for us as we exited with our bags. He efficiently drove us to our rental apartment and was very pleasant.

I travelled with my partner

09 / 26 / 2022

Mariya

Sofia, Bulgaria

The driver came just on time. He was very polite and helpfull. The trip to the airport was excellent - with comfortable, modern and clean van Mercedes.

I travelled with friends

09 / 25 / 2022

Athena

Sydney , Australia

Booked a return transfer from/to airport for a group of 6. Everything was seamless & very easy!

I travelled with friends

09 / 24 / 2022

Aaron

Germany

Excellent transfer service. Friendly helpful driver, clean spacious bus, and fast ride into the city

I travelled with small children

09 / 22 / 2022

Marcelo

Argentina

Gran atención de nuestro chofer. Se comunicó todo el tiempo hasta encontrarnos. Muy recomendable Translate this opinion into English.

Great attention from our driver. He communicated all the time until we met. highly recommended Opinion translated. Show original.

I travelled with my partner

09 / 21 / 2022

Mark Clayton

United Kingdom

Our plane was two hours late but your driver was waiting for us. Return driver was also on time. Very friendly drivers, clean modern vehicles. Very happy, wouldn't use any other service if we return to Madrid. Thank you for the great service.

I travelled with my partner

09 / 19 / 2022

Juan Manuel Fernandez Torres

Ciudad De México , Mexico

Mala comunicación para confirmar detalles del servicio. No pudo tomar el servicio.

Hemos confirmado que no estuviste esperando al conductor en la terminal en la que aterrizó el vuelo. Te llamaron para localizarte y antes de dar ocasión a que el conductor fuera a la terminal en la que estabas, solicitaste la cancelación del servicio. Al hacerlo en el mismo momento, no es posible tramitar ningún tipo de reembolso. Sentimos que no hayas podido disfrutar del traslado contratado.

I travelled with friends

09 / 12 / 2022

Anonymous

Dublin , Ireland

I booked a taxi both ways from airport to Madrid centre and paid up front / the taxi was late and I had to get another taxi - I expect an immediate refund of 36 Euro I paid - Please process

We have confirmed that the delay was 10 minutes. However, taking responsibility for the situation, a full refund has been processed. We apologise for any inconvenience caused.

I travelled by myself

09 / 11 / 2022

Marion

Göteborg, Sweden

Todo absolutamente perfecto! Mucha paciencia de la parte del taxi porque estábamos de retraso con el aviôn. Mucha paciencia en el coche y nuestro bebe que lloró los 30 minutos... y la sonrisa, la amabilidad. Gracias! También la persona que llamé fue muy eficiente y amable. El coche era enorme para nosotros, muy confortable. Utulizarémos sus servicios cada vez que venimos. Translate this opinion into English.

Everything absolutely perfect! Lots of patience on the part of the taxi because we were late with the plane. A lot of patience in the car and our baby who cried for 30 minutes... and the smile, the kindness. Thank you! Also the person I called was very efficient and friendly. The car was huge for us, very comfortable. We will use your services every time we come. Opinion translated. Show original.

I travelled with small children

09 / 10 / 2022

Walter

Houston, The United States

We got off the plane tired after a 15 hour flight and our driver was not there. Waited and finally called and was told he'd be here in 5'. 15 min later he showed up. Nice service after that. Hopefully our driver will be on time for our Wed next week pick up.

We apologize for any possible confusion that may occur with the meeting point or time. We will make sure this does not happen again. Thank you for your feedback.

I travelled with friends

09 / 08 / 2022

Natalia Sternberg

Frankfurt, Germany

Su Conductor no llamó ni escribió un SMS por adelantado. Lo esperé 20 minutos y me estresó mucho. Ya que el avión no esperará. Me arruinaste una muy buena impresión de Madrid.

En ocasiones, pueden producirse retrasos debidos al tráfico, aunque no es lo habitual. Sentimos que este te causara alguna molestia. Estaremos pendientes del servicio para confirmar que se desarrolla adecuadamente.

I travelled by myself

09 / 06 / 2022

Peter

Wilmington, Nc, The United States

The instructions for meeting the driver in Terminal 4 should reference that the meeting place is after one's luggage is retrieved. After going through immigration we thought we were in Terminal 4, since our boarding pass indicated that as the arrival Terminal. Once we boarded the train to baggage claim, we thought we had left Terminal 4. required a call to the provider and a translator at the Visitors Bureau desk. The service itself was fast and efficient - once we found the driver.

I travelled with my partner

09 / 05 / 2022

Isabel Alvarez

Miami, United States Minor Outlying Islands

Excelent service, easy to book, very responsive , on time and excelente cars. Thanks!

I travelled by myself

09 / 04 / 2022

Jennifer

Illinois, The United States

My driver was ready and waiting for me at the airport with a sign w my name on it. I had nothing to think about.

I travelled by myself

09 / 03 / 2022

Anonymous

Philippines

Driver was not there when we got out. We had to wait about 15mins

I travelled with teenagers

09 / 02 / 2022

Tommi Brandstack

Finland

Our ordered child seat were missing. Not good to transport child under 6 month without her own seat.

On this day there were many delays from customers, taking up to two hours to go through passport control and pick up their bags. For this reason, our team had to rearrange the available cars. We are sorry if the one they sent to you did not have approved baby seats, but it was the only way they could pick you up on time.

I travelled with teenagers

08 / 31 / 2022

Vincent George Critchley

Vancouver, Canada

The driver did not show at madrid airport. I called and the person I spoke had little English. He said he is sending someone but didn´t tell us where. After much difficulty we got in touch with the driver. He was nearly one hour late from our arrival. He then didn nothave the name of thehhotel or any details of where he was to take us.

We have confirmed that the delay was caused by the aforementioned confusion. This is an unusual situation and the relevant authorities are already aware of it so that action can be taken. We are sorry for the inconvenience caused, and compensation has been made accordingly.

I travelled with my partner

08 / 28 / 2022

Robin

United Kingdom

Excellent service, would recommend to anyone.

I travelled with friends

08 / 25 / 2022

Robin

Aberdeen, United Kingdom

Perfect service, very happy.

I travelled with friends

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