Return to transfer

Transfers in Madrid

Our customers' reviews

These are genuine reviews written by our customers. All customers that use our transfer service will receive an email so that they can review the service provided.

Customer scoring

6127

419

152

Type of traveler

Person traveling alone (481)

Couple (745)

Group of friends (618)

Family with small children (308)

Family with adolescent children (545)

See only reviews with text

01 / 30 / 2023

Salman

Kuwait

The elevator get stuck but the driver helped us and was very helpfull Thank for the ride

I travelled with friends

01 / 25 / 2023

Marc Thomas Ablaza

Makati, Philippines

Driver did not arrive at the meeting place. I called the number provided many times and it was just ringing. I waited for close to an hour after which I just took the taxi to my hotel. I demand a full refund of the amount paid.

Cars are obliged to wait for one hour. After this time, they sometimes have to leave for other services. In this case, the driver waited for more than 1h30 at the airport since your flight landed. They tried to contact you, but unfortunately, the number given was not available. We deeply regret if for some reason you left later than expected, but since the service complied with the contract, no reimbursement is possible.

I travelled by myself

01 / 23 / 2023

Frances Marrero

Miami, The United States

My flight to Madrid arrived on time. Unfortunately, there was one immigration officer processing many people. It took more than an hour to claim the luggage and leave to meet the driver. I do not have mobile or internet from my provider in USA and normally I buy a chip from Orange once I get to the city center to communicate. The transfer driver did call and sent a message while we were waiting in line at the airport immigration but my mobile phone was off service..

The car was waiting for more than an hour. As it did not receive any communication from you, it left to perform another service. We are sorry for any inconvenience that might have arisen.

01 / 20 / 2023

Lynn

France

Apparently someone in your office thought my departure time was my arrival time. So there was a mixup, but it was resolved.

We apologize for any inconvenience that might have occurred. We are glad to hear that it was resolved in time. Thank you for letting us know what happened.

I travelled by myself

01 / 20 / 2023

Anonymous

Rio De Janeiro , Brazil

The driver wasn’t much kind

Passenger treatment is a fundamental aspect of the service, so we always strive to have friendly drivers. We are sorry if you had a different impression, and we will continue to strive to improve.

01 / 17 / 2023

Monica Gomez Galaz

Spain

The driver, help me with my luggage

I travelled by myself

01 / 17 / 2023

Anonymous

Dallas, The United States

Super easy - driver was waiting with a clear sign after I cleared customs. Was super helpful and got me to my destination in Madrid.

I travelled by myself

01 / 09 / 2023

Anonymous

Coeur Dalene , The United States

Excellent customer service. On time and very professional and friendly.

I travelled with teenagers

01 / 07 / 2023

Carlos Toro

San Juan, Puerto Rico

Excellent service. Will definitely repeat and recommend to others.

I travelled with teenagers

01 / 02 / 2023

David Casey

Dublin , Ireland

Driver arrived ahead of time. Pristine vehicle. Very helpful and polite. Could not recommend the airport transport service enough. Really excellent!

I travelled with my partner

01 / 01 / 2023

Donald Warring

The United States

Frank was absolutely excellent! Thank You, Will use again!

I travelled with small children

12 / 30 / 2022

Jeanne Labrosse

United States Minor Outlying Islands

Our driver was excellent t!

I travelled with friends

12 / 27 / 2022

David

Ireland

Driver arrived on time and was very pleasant to deal with

I travelled with my partner

12 / 25 / 2022

Pat

Bangkok , Thailand

Good driver. Comfortable car.

I travelled with teenagers

12 / 23 / 2022

Erin Murphy

Spain

Servicio maravilloso, nos ayudó mucho con las maletas y fue súper amable Translate this opinion into English.

Wonderful service, he helped us a lot with our bags and was super friendly Opinion translated. Show original.

I travelled with teenagers

12 / 22 / 2022

Rita La Puerta

Madrid, Spain

Contar con el servicio a tiempo es un alivio para nosotros!! Gracias Translate this opinion into English.

Having the service on time is a relief for us!! Thank you Opinion translated. Show original.

I travelled with my partner

12 / 19 / 2022

Susan

United States Minor Outlying Islands

We were very pleased with our driver. He was very patient in helping us find our way to him at Madrid train stations, helpful with our luggage and got us to our apartment in good time.

I travelled with small children

12 / 16 / 2022

Firdawzy Ayubi

Curazao, Curazao

On time and very friendly

I travelled with my partner

12 / 12 / 2022

Margaret

United States Minor Outlying Islands

Driver was on time and the communication was clear and frequent. The van was very nice and comfortable for me and my daughter.

I travelled with teenagers

12 / 12 / 2022

Firdawzy

Curazao, Curazao

Excelente sencillamente... El Guia de Civitatis nos estaba esperando a la salida de la aduana, el traslado excelente!! Translate this opinion into English.

Simply excellent... The Civitatis Guide was waiting for us at the exit of customs, the transfer was excellent!! Opinion translated. Show original.

I travelled with my partner

Showing 1-20

Book the transfer service

9.29

6,837 reviews

83,464

travellers have enjoyed tours here

Top activities in Madrid

3 passenger vehicle	US$ 42.80	Book
Parque Warner	US$ 61.80	Book
6 passenger vehicle	US$ 65.10	Book
16 passenger minibus	US$ 118.30	Book

Transfers in Madrid

9.29

83,464

Toledo and Segovia Day Trip

Torre Bermejas Flamenco Show and Dinner

Day Trip to Toledo, Segovia and Ávila