All of our providers comply with local legislation and applicable health recommendations regarding protection and safety, to help avoid the spread of Covid-19. Specifically, the provider of this tour will apply the following measures:

The use of masks is obligatory. The client must bring their own mask.
Alcohol gel will be available before, during, and after the service.
All those running the service (guide, driver etc...) will wear a mask throughout its duration.

Handing out of printed material such as maps or brochures will be avoided.
The temperature and wellness of all those taking part in the service will be monitored daily, excluding and maintaining in quarantine any who display fever or symptoms.
The transport used will be disinfected before and after each service and deep-cleaned every 24 hours.
Showing your voucher on your phone will be enough, and it is not necessary to print anything.

FAQs

P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Madrid with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
If you book a return airport transfer service, we recommend calculating two and a half hours before the flight departure time. It takes approximately 30 minutes to get to Barajas Airport from the city centre.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. You can see our recommendations on the following question.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

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Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

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The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

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A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

9.80

9.7645 4,374 reviews

5 out of 4,374 reviews

21/Feb/2020

Melissa

Taunton, United Kingdom

Our driver was very courteous and arrived punctually. Thank you

I travelled with teenagers

17/Feb/2020

Melissa

Taunton, United Kingdom

Very easy transfer, and friendly driver. Thank you

I travelled with teenagers

8/Feb/2020

Anonymous

Morris, The United States

The driver was not there. Our flight was delayed. Pick-up time was 9:45 and we got to the area at 11:05. The booking says they'll wait an hour and additional charges may be incurred if late. Ok. Doesn't say they'd leave! After calling numbers and searching for 25 minutes, we left. At 12:05 we got a call the driver was waiting! 2 hours and 20 minutes after the arrival time? An hour after waiting and calling them. Never got the ride and paid for a taxi.

The flight was almost an hour and a half late. The supplier was waiting and called you, but you had already taken a taxi. We're sorry you couldn't enjoy the service as planned.

I travelled with my partner

23/Dec/2019

Debra Lewis

White Plains, The United States

Communication was great. Victor was waiting for me and provided a clean, speedy and safe ride to my hotel. I would use this service again without hesitation.

I travelled by myself

19/Dec/2019

Ronald Agustin

Mayaguez, United States Minor Outlying Islands

Excellent service! Fast...reliable.

I travelled with small children

Show all the reviews

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