P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Madrid with a minimum of 4 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
If you book a return airport transfer service, we recommend calculating two and a half hours before the flight departure time. It takes approximately 30 minutes to get to Barajas Airport from the city centre.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

9.30 / 10

9.2933333333333

6,837 reviews | 83,506 travellers

5 out of 6,837 reviews

01 / 30 / 2023

Salman

Kuwait

The elevator get stuck but the driver helped us and was very helpfull Thank for the ride

I travelled with friends

01 / 25 / 2023

Marc Thomas Ablaza

Makati, Philippines

Driver did not arrive at the meeting place. I called the number provided many times and it was just ringing. I waited for close to an hour after which I just took the taxi to my hotel. I demand a full refund of the amount paid.

Cars are obliged to wait for one hour. After this time, they sometimes have to leave for other services. In this case, the driver waited for more than 1h30 at the airport since your flight landed. They tried to contact you, but unfortunately, the number given was not available. We deeply regret if for some reason you left later than expected, but since the service complied with the contract, no reimbursement is possible.

I travelled by myself

01 / 23 / 2023

Frances Marrero

Miami, The United States

My flight to Madrid arrived on time. Unfortunately, there was one immigration officer processing many people. It took more than an hour to claim the luggage and leave to meet the driver. I do not have mobile or internet from my provider in USA and normally I buy a chip from Orange once I get to the city center to communicate. The transfer driver did call and sent a message while we were waiting in line at the airport immigration but my mobile phone was off service..

The car was waiting for more than an hour. As it did not receive any communication from you, it left to perform another service. We are sorry for any inconvenience that might have arisen.

01 / 20 / 2023

Lynn

France

Apparently someone in your office thought my departure time was my arrival time. So there was a mixup, but it was resolved.

We apologize for any inconvenience that might have occurred. We are glad to hear that it was resolved in time. Thank you for letting us know what happened.

I travelled by myself

01 / 20 / 2023

Anonymous

Rio De Janeiro , Brazil

The driver wasn’t much kind

Passenger treatment is a fundamental aspect of the service, so we always strive to have friendly drivers. We are sorry if you had a different impression, and we will continue to strive to improve.

Show all the reviews

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