Madrid Sightseeing Bus - Reviews

Rating of the activity

7.60 / 10

7.6452090614887 5,150 reviews | 120,336 travellers

230 traveler-submitted photos

Customer scoring

2332

1577

767

267

209

Type of traveler

Traveling alone (666)

Couple (1342)

Group of friends (588)

With small children (420)

With older children (723)

Reviews from real clients who booked our products.

See only reviews with text

Aug / 18 / 2024

Javier Diaz Palmer

Ciudad De México, Mexico

I travelled with teenagers

Me gustó mucho la experiencia del bus turístico, los asientos estaban limpios y te dan lo que necesites al entrar al bus como audífono y el mapa, pasamos por lugares muy interesantes y nos ayudó a conocer más acerca de la historia de lo maravilloso que es Madrid Translate this opinion into English.

I really liked the experience of the tourist bus, the seats were clean and they give you what you need when you get on the bus, such as a headset and a map. We went through very interesting places and it helped us learn more about the history of how wonderful Madrid is. Opinion translated. Show original.

I travelled with teenagers

Aug / 02 / 2024

Rosa María Ripalda

Hermosillo, Sonora, Mexico

I travelled with my partner

Tomamos el autobús turístico en la gran vía, apenas llevábamos 15 minutos en él paseo cuando se soltó un chubasco. Pronto el chofer subió a poner el toldo y seguimos conociendo Madrid sin empaparnos. En el museo del Prado transbordamos a la otra línea y extendimos nuestro recorrido, fue una excelente experiencia que sin duda recomendaría, quedamos encantados con España. Translate this opinion into English.

We took the tourist bus on Gran Vía, we had only been on the tour for 15 minutes when a downpour started. Soon the driver came up to put up the awning and we continued to explore Madrid without getting soaked. At the Prado museum we changed to the other line and extended our tour, it was an excellent experience that I would definitely recommend, we were delighted with Spain. Opinion translated. Show original.

I travelled with my partner

Aug / 01 / 2024

Carolina

Los Ángeles, The Dominican Republic

I travelled with small children

En todos mis viajes a Europa e usado Civitatis, siempre he quedado muy contenta,este autobús fue la excepción,en la descripción dice que pasa por el Palacio Real y la Catedral de la Almudena,nunca vi ninguna de las dos cosas, ni siquiera las nombraron️ Lenta la frecuencia entre los colectivos y en la parada del Museo del Prado,dicen 10’ y termina siendo más de media hora que nos tienen esperando al rayo del sol‼️ ️ Demasiado caro para lo poco y nada que se ve️

In all my trips to Europe and used Civitatis, I have always been very happy, this bus was the exception, in the description it says that it passes by the Royal Palace and the Almudena Cathedral, I never saw either of the two things, not even the They named️ Slow the frequency between the buses and at the Prado Museum stop, they say 10' and it ends up being more than half an hour that they have us waiting in the sun's rays!!️ ️ Too expensive for the little and nothing that is seen️

I travelled with small children

Es necesario tener en cuenta que el itinerario habitual puede verse alterado por eventos o celebraciones en Madrid (eventos culturales, deportivos, actos oficiales, obras, etc.). También hay que tener en cuenta que las dos línea sno hacen el mismo recorrido. Sentimos las molestias causadas. Translate this opinion into English.

It is necessary to take into account that the usual itinerary may be altered by events or celebrations in Madrid (cultural events, sports, official events, works, etc.). It must also be taken into account that the two lines do not follow the same route. We are sorry for the inconvenience caused. Opinion translated. Show original.

Jul / 23 / 2024

Francisco Blanco Bolivar

Lloret De Mar, Spain

I travelled with my partner

Todo muy bien cogimos la opción 48 horas por lo que cogí varios de ellos en las dos rutas ,destacar a un guía de entre todos , a Fernando desde el primer viaje que se presentó, resaltar que de los demás buses fue el único que lo hizo , siempre un saludo simpático una explicación amena de los monumentos incluso graciosa ,la cual hacia el trayecto agradable con Fernando sin duda el mejor sin desmerecer a sus compañeros y claro está a los conductores que batallan con el tráfico de Madrid. Translate this opinion into English.

Everything was very good, we took the 48 hour option so I took several of them on both routes, highlighting one guide among all, Fernando from the first trip that was presented, highlighting that of the other buses he was the only one that did it Always a friendly greeting, a pleasant explanation of the monuments, even funny, which made the trip pleasant with Fernando, undoubtedly the best without detracting from his companions and of course the drivers who struggle with Madrid traffic. Opinion translated. Show original.

I travelled with my partner

Jul / 16 / 2024

Aparecida Rosangela Scarpeti

Jundiaí, Brazil

I travelled with my partner

O ônibus é muito bom, passam muitos em pouco tempo, você não espera quase nada. Na data que utilizamos alguns pontos estavam sem acesso, tivemos que ir caminhando por muito tempo, foi um pouco decepcionante, mas alguns locais foram fechados pela polícia na cidade. Fora isso, recomendo o passeio. Translate this opinion into English.

The bus is very good, many pass in a short time, you don't wait for anything. On the date we used some points there were no access, we had to walk for a long time, it was a little disappointing, but some places were closed by the police in the city. Other than that, I recommend the tour. Opinion translated. Show original.

I travelled with my partner

Jun / 25 / 2024

Melissa Avendaño

Panama, Panama

I travelled with my partner

Las dos rutas estupendas! Aprovechamos para recorrer ambas, en la ruta más larga nos tocó con Fernando, quien fue sumamente amable, nos contó algunos datos históricos con mucho entusiasmo y nos hizo recomendaciones de museos y otros sitios que debiamos conocer. Estamos muy satisfechos! Translate this opinion into English.

Both great routes! We took the opportunity to visit both, on the longer route we met Fernando, who was extremely friendly, told us some historical information with great enthusiasm and made recommendations for museums and other places that we should know. We are very satisfied! Opinion translated. Show original.

I travelled with my partner

May / 13 / 2024

Nybia Rios Pignatta

Montevideo, Uruguay

I travelled with teenagers

Muy buena, el bus nos sirve para ordenarnos, ubicarnos en la ciudad que no conocemos, más allá de que bajemos y nos acerquemos a tomar contacto con esos lugares emblemáticos que la identifican. Nos enriquecen los datos históricos, muy amenos los relatos y buena la música. Gracias Translate this opinion into English.

Very good, the bus helps us organize ourselves, locate ourselves in the city that we do not know, beyond the fact that we get off and get closer to making contact with those emblematic places that identify it. We are enriched by historical data, very entertaining stories and good music. Thank you Opinion translated. Show original.

I travelled with teenagers

May / 13 / 2024

Sandra

Barcelona, Spain

I travelled with my partner

En cuanto a la atención por parte del personal, muy básico, y un tanto frio en el trayecto de la ruta 2,verde!en cambio en la ruta 1,la línea azul, muy atentos, prestos para cualquier tipo de consulta y ofreciendo su ayuda con gusto, nada que ver!! Felicitaciones a ese chico!! Y a la conductora!! En cuanto a la actividad en sí... Los horarios no son muy fiables, por lo que preferimos hacer las dos rutas del tirón, sin bajar y subir. Nos sirvió para situarnos en la ciudad y pasear sentados!!

As for the attention from the staff, very basic, and a bit cold on the route 2, green! On the other hand, on route 1, the blue line, very attentive, ready for any type of query and offering their Help gladly, nothing to do with it!! Congratulations to that boy!! And to the driver!! As for the activity itself... The schedules are not very reliable, so we prefer to do both routes at once, without going down and up. It helped us get situated in the city and walk around sitting down!!

I travelled with my partner

Los conductores hacen lo posible por ajustarse a los horarios y la frecuencia preestablecida. A ciertas horas del día, sin embargo, circunstancias tales como el tráfico o el número de personas que se suban en según qué paradas pueden provocar este tipo de situaciones. Seguiremos trabajando para que esto ocurra lo menos posible. Translate this opinion into English.

Drivers do their best to stick to the pre-established schedules and frequency. At certain times of the day, however, circumstances such as traffic or the number of people getting on depending on which stops can cause this type of situation. We will continue working to ensure that this happens as little as possible. Opinion translated. Show original.

Apr / 27 / 2024

Fabian Leon

Bogota, Colombia

I travelled with teenagers

No dieron tiempo en segovia de tomarnos una foto en el acueducto bajamos del autobús nos reunieron nos dijeron que a almorzar de una y con tanta gente y detrás del guia apenas dio tiempo de almorzar y continuar el recorrido así que no dejaron ni cinco minutos en la plaza para fotografiar el acueducto muy triste

They didn't give us time in Segovia to take a photo at the aqueduct. We got off the bus. They met us and told us to have lunch in one go, with so many people, and behind the guide there was barely time to have lunch and continue the tour, so they didn't leave even five minutes in the bus. square to photograph the very sad aqueduct

I travelled with teenagers

Nuestro equipo local se esfuerza en mostrar todo lo posible durante la visita. Por esto es posible que algunas partes del recorrido se aceleren de forma excepcional, siempre intentando que sea lo más enriquecedora posible. Sentimos las molestias que esto haya podido ocasionar. Translate this opinion into English.

Our local team strives to show you as much as possible during your visit. For this reason, it is possible that some parts of the route are accelerated exceptionally, always trying to make it as enriching as possible. We are sorry for any inconvenience this may have caused. Opinion translated. Show original.

Apr / 21 / 2024

Sergio

Mexicali, Mexico

I travelled with my partner

muy bien en general.. Los choferes y guías de los buses muy amables y dan información precisa. Los recorridos son frecuentes. Solo el inconveniente de que la calle principal del museo del prado estaba cerrada, y se nos dificulto encontrar otra parada de autobús para tomarlo. Translate this opinion into English.

very good in general. The bus drivers and guides are very friendly and give precise information. The tours are frequent. The only drawback was that the main street of the Prado Museum was closed, and it was difficult for us to find another bus stop to take it. Opinion translated. Show original.

I travelled with my partner

Mar / 14 / 2024

Karen Allison Poland

Malaga, Spain

I travelled with my partner

We enjoyed the 2 routes. However we felt the audio on headphones was not great…. Lots of unnecessary ‘chat’ and not enough about many buildings of interest we passed that were not mentioned or not in much detail. Also we were not told that the paper receipt was vital and the QR code on our email was not sufficient for boarding. We paid for 48 hours but unfortunately lost our receipt. On the bus on day 2, we were told the QR code system was not working and no receipt meant we could not board!

I travelled with my partner

Our local team tries to provide the best commentaries. In the voucher we specify that it is mandatory to always keep the ticket. The local team candeny access in case you do not have it. We regret that you could not see this information earlier.

Feb / 16 / 2024

Edward

Belgium

I travelled with my partner

Nos gustó mucho el paseo, sobre todo la ruta 1 te muestra parte del casco antiguo de la ciudad el cual es muy bonito, cuando regresemos con más tiempo ya nos bajaremos a conocer mejor la ciudad, PD: tienen que revisar el sistema de audio de los buses, tenían varios averiados. ;) Translate this opinion into English.

We really liked the walk, especially route 1 shows you part of the old town of the city which is very beautiful, when we return with more time we will get off to get to know the city better, PS: you have to check the audio system of The buses had several broken down. ;) Opinion translated. Show original.

I travelled with my partner

Feb / 08 / 2024

Anonymous

Mexico

I travelled with my partner

Con tanto tráfico en la ciudad no vale la pena, se pierde demasiado tiempo. Nos bajamos al final de un recorrido completo y no volvimos a subirnos, el resto del día nos movimos por metro o a pie a los lugares importantes mucho más rápido y mucho más económico.

With so much traffic in the city it is not worth it, it wastes too much time. We got off at the end of a full tour and didn't get back on, the rest of the day we moved by subway or on foot to the important places much faster and much cheaper.

I travelled with my partner

Sentimos si algún aspecto del servicio no fue de tu agrado. Seguiremos trabajando para contentar a todos nuestros usuarios. Gracias por habernos escrito. Translate this opinion into English.

We are sorry if any aspect of the service was not to your liking. We will continue working to satisfy all our users. Thank you for writing to us. Opinion translated. Show original.

Jan / 23 / 2024

Françoise

Toulouse, France

I travelled with my partner

pratique quand on passe peu de temps à Madrid. "Compliqué" d'écouter les commentaires tout en regardant, pas très bonne visibilité dans la partie basse du bus. Il vaut mieux préparer au minimum en choisissant les lieux où s'arrêter. Arrêts relativement faciles à trouver, attente irrégulière ( une fois longue sans possibilité de s'asseoir) Personnel très sympathique dans l'ensemble. Translate this opinion into English.

practical when you spend little time in Madrid. “Complicated” to listen to comments while looking, not very good visibility in the lower part of the bus. It is better to prepare as little as possible by choosing where to stop. Relatively easy to find stops, irregular wait (once long with no opportunity to sit down) Very friendly staff overall. Opinion translated. Show original.

I travelled with my partner

Dec / 31 / 2023

Liliana

Colombia

I travelled with teenagers

Resumidamente está bien. En algunas sillas no funciona el audio,en otras el puerto para los audífonos no funciona,creo que falta más señalización en las paradas. La señorita de uno de los buses es un poco seria, en una d las estaciones abrieron para q se bajarán algunas personas pero cuando nos ibos a subir nos dijeron que media manzana adelante, es decir solo dejaron bajar pero no subir. De resto es bueno.

In short it is fine. In some chairs the audio does not work, in others the headphone port does not work, I think there is a lack of more signage at the stops. The lady on one of the buses is a little serious, in one of the stations they opened for some people to get off but when we were going to get on they told us to go half a block ahead, that is to say they only let people get off but not get on. The rest is good.

I travelled with teenagers

Sentimos si algún aspecto del servicio no transcurrió del todo como de costumbre. Tomamos nota de todos los comentarios y esperamos que nos ayuden a mejorar en lo posible. Translate this opinion into English.

We are sorry if any aspect of the service did not go entirely as usual. We take note of all comments and hope that they will help us improve as much as possible. Opinion translated. Show original.

Nov / 20 / 2023

Alejandra Alvarado

Heredia, Costa Rica

I travelled with my partner

Gracias por hacer que este viaje sea verdaderamente inolvidable, brindando no solo un servicio excepcional, sino también un ambiente inclusivo y acogedor para todos los viajeros. Su compromiso con la accesibilidad y la atención personalizada es admirable y representa un estándar ejemplar en la industria del turismo. Sin duda, recomendaré su empresa a familiares y amigos, destacando su dedicación a la excelencia y la inclusión. Translate this opinion into English.

Thank you for making this trip truly unforgettable, providing not only exceptional service, but also an inclusive and welcoming environment for all travelers. Their commitment to accessibility and personalized attention is admirable and represents an exemplary standard in the tourism industry. I will certainly recommend your company to family and friends, highlighting your dedication to excellence and inclusion. Opinion translated. Show original.

I travelled with my partner

Nov / 17 / 2023

Rosa Oliver Sastre

Algaida(mallorca), Spain

I travelled with teenagers

Hola, el trato del chico que nos atendió en la oficina fue perfecto, nos explicó todo muy bien. El recorrido con el autobús, nos gustó mucho, lo único que no nos gustó que si queríamos cambiar de autobús, no se informará donde estaba la parada para hacer el cambió. Translate this opinion into English.

Hello, the treatment of the guy who assisted us in the office was perfect, he explained everything to us very well. We liked the bus tour a lot, the only thing we didn't like was that if we wanted to change buses, they would not be informed where the stop was to make the change. Opinion translated. Show original.

I travelled with teenagers

Oct / 19 / 2023

Ana Elizabeth Olivares Rogel

San Salvador, El Salvador

I travelled with friends

Fue el día 19 sw octubre muy lluvioso en Madrid, y los buses turísticos estuvieron pasando, pero se empañarpn los vidrios y el motorista no activo las escobillas del parabrisas delantero, no veíamos los monumentos que describían, claro el clima, arruinó el día, pero a pesar de la lluvia los buses hicieron su ruta

It was very rainy October 19th in Madrid, and the tourist buses were passing by, but the windows fogged up and the motorist did not activate the wipers on the front windshield. We did not see the monuments that they described, of course the weather ruined the day, but despite the rain the buses made their route

I travelled with friends

Los autobuses no pueden circular bajo la lluvia sin el uso de parabrisas. Sentimos si el clima afectó a vuestro disfrute, pero la ruta se efectuó con normalidad. Translate this opinion into English.

Buses cannot operate in the rain without the use of windshields. We are sorry if the weather affected your enjoyment, but the route was carried out normally. Opinion translated. Show original.

Oct / 05 / 2023

Vanesa Zani

Madrid, Spain

I travelled with teenagers

Estuvimos mas de 40 minutos esperando en la parada de Plaza España ya que todos los buses que venian no tenian plazas, lo mas raro era que dentro del bus (abajo) estaba vacio y no nos dejaban subir. Tuvimos que dejar pasar 5 buses y recien en el 6to pudimos subirnos.

We spent more than 40 minutes waiting at the Plaza España stop since all the buses that came didn't have seats. The strangest thing was that inside the bus (below) it was empty and they wouldn't let us get on. We had to let 5 buses pass and it was only on the 6th that we were able to get on.

I travelled with teenagers

Lamentamos profundamente cualquier retraso experimentado, y te pedimos disculpas por ello. Translate this opinion into English.

We deeply regret any delays experienced, and we apologize for this. Opinion translated. Show original.

Oct / 03 / 2023

Anonymous

Spain

Un bus turístico por la ciudad, las locuciones estarían bien si las pusieran acorde al trayecto, se escuchaba la información cuando ya había pasado el punto turístico con lo cual daba una sensación de pérdida, a causa del retraso. No lo aconsejo si se espera una información adecuada.

A tourist bus through the city, the announcements would be good if they were put according to the route, the information was heard when it had already passed the tourist point, which gave a feeling of loss, due to the delay. I do not recommend it if you expect adequate information.

Sentimos si algún aspecto del servicio no resultó de vuestro agrado. Agradecemos y tomamos nota de los comentarios para seguir mejorando en lo posible. Translate this opinion into English.

We are sorry if any aspect of the service was not to your liking. We appreciate and take note of the comments to continue improving as much as possible. Opinion translated. Show original.

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Madrid Sightseeing Bus - Reviews

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